{"id":54224,"date":"2025-12-28T12:48:05","date_gmt":"2025-12-28T10:48:05","guid":{"rendered":"https:\/\/www.antikvarius.ro\/?page_id=54224"},"modified":"2025-12-28T12:50:30","modified_gmt":"2025-12-28T10:50:30","slug":"fogyasztovedelem","status":"publish","type":"page","link":"https:\/\/www.antikvarius.ro\/hu\/protectia-consumatorilor\/","title":{"rendered":"Fogyaszt\u00f3v\u00e9delem"},"content":{"rendered":"<\/p>\n<h2>FOGYASZT\u00d3V\u00c9DELEM &#8211; ANPC \u00c9S VITARENDEZ\u00c9S<\/h2>\n<p>Az <strong>Editura Bookman SRL<\/strong> (Antikvarius.ro) szigor\u00faan betartja a fogyaszt\u00f3k jogaira vonatkoz\u00f3 rom\u00e1n \u00e9s eur\u00f3pai jogszab\u00e1lyokat, k\u00fcl\u00f6n\u00f6s tekintettel a fogyaszt\u00f3v\u00e9delemr\u0151l sz\u00f3l\u00f3 21\/1992-es korm\u00e1nyrendeletre \u00e9s a t\u00e1vollev\u0151k k\u00f6z\u00f6tti szerz\u0151d\u00e9sekr\u0151l sz\u00f3l\u00f3 34\/2014-es s\u00fcrg\u0151ss\u00e9gi korm\u00e1nyrendeletre.<\/p>\n<h3>1. B\u00e9k\u00e9s rendez\u00e9si elj\u00e1r\u00e1s (Els\u0151 l\u00e9p\u00e9s)<\/h3>\n<p>Amennyiben panasza van egy term\u00e9kkel vagy szolg\u00e1ltat\u00e1ssal kapcsolatban, k\u00e9rj\u00fck, forduljon hozz\u00e1nk bizalommal, miel\u0151tt hat\u00f3s\u00e1gi \u00fatra tereln\u00e9 az \u00fcgyet. Csapatunk felk\u00e9sz\u00fclt arra, hogy b\u00e1rmilyen probl\u00e9m\u00e1t (visszak\u00fcld\u00e9s, s\u00e9r\u00fclt term\u00e9k, k\u00e9s\u00e9s) gyorsan \u00e9s b\u00e9k\u00e9sen rendezzen.<\/p>\n<ul>\n<li><strong>\u00dcgyf\u00e9lszolg\u00e1lat e-mail:<\/strong> <a href=\"mailto:info@antikvarius.ro\"><span style=\"display:inline;unicode-bidi:bidi-override;direction:rtl;\" class=\"\">or.suiravkitna<span style=\"display:none;\">obfsctd-86dd2a<\/span>&#64;ofni<\/span><\/a><\/li>\n<li><strong>Telefon:<\/strong> <a href=\"tel:+40755583310\">+40 755 583 310<\/a><\/li>\n<li><strong>V\u00e1laszid\u0151:<\/strong> Maximum 24-48 munkanap\u00f3ra.<\/li>\n<\/ul>\n<h3>2. Rom\u00e1n Nemzeti Fogyaszt\u00f3v\u00e9delmi Hat\u00f3s\u00e1g (ANPC)<\/h3>\n<p>Mivel c\u00e9g\u00fcnk sz\u00e9khelye Rom\u00e1ni\u00e1ban tal\u00e1lhat\u00f3, a fel\u00fcgyeleti szerv a rom\u00e1n Fogyaszt\u00f3v\u00e9delem (ANPC). Ha \u00fagy \u00e9rzi, hogy jogai s\u00e9r\u00fcltek, \u00e9s nem siker\u00fclt vel\u00fcnk megegyeznie, jog\u00e1ban \u00e1ll a Hat\u00f3s\u00e1ghoz fordulni.<\/p>\n<ul>\n<li><strong>Hivatalos weboldal:<\/strong> <a href=\"https:\/\/anpc.ro\" target=\"_blank\" rel=\"nofollow noopener\">www.anpc.ro<\/a><\/li>\n<\/ul>\n<h3>3. Alternat\u00edv Vitarendez\u00e9s (SAL)<\/h3>\n<p>A SAL egy b\u00edr\u00f3s\u00e1gon k\u00edv\u00fcli, ingyenes \u00e9s gyors mechanizmus, amely lehet\u0151v\u00e9 teszi a fogyaszt\u00f3k \u00e9s keresked\u0151k k\u00f6z\u00f6tti vit\u00e1k rendez\u00e9s\u00e9t.<\/p>\n<p>A 449\/2022-es ANPC rendelet \u00e9rtelm\u00e9ben k\u00f6zvetlen hozz\u00e1f\u00e9r\u00e9st biztos\u00edtunk a panaszbeny\u00fajt\u00f3 platformhoz:<\/p>\n<p><a href=\"https:\/\/reclamatiisal.anpc.ro\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"text-decoration: underline; font-weight: bold;\">SAL Platform El\u00e9r\u00e9se (Kattintson ide)<\/a><\/p>\n<h3>4. Hat\u00e1rokon \u00e1tny\u00fal\u00f3 vit\u00e1k (EU-s v\u00e1s\u00e1rl\u00f3knak)<\/h3>\n<p>Azon \u00fcgyfeleink sz\u00e1m\u00e1ra, akik m\u00e1s Eur\u00f3pai Uni\u00f3s tag\u00e1llamban (pl. Magyarorsz\u00e1g, N\u00e9metorsz\u00e1g) \u00e9lnek, \u00e9s hat\u00e1rokon \u00e1tny\u00fal\u00f3 vit\u00e1juk t\u00e1mad a rendel\u00e9ssel kapcsolatban, az illet\u00e9kes szerv az <strong>Eur\u00f3pai Fogyaszt\u00f3i K\u00f6zpont (ECC)<\/strong>.<\/p>\n<p><a href=\"https:\/\/eccromania.ro\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"text-decoration: underline; font-weight: bold;\">ECC Rom\u00e1nia El\u00e9r\u00e9se (Kattintson ide)<\/a><\/p>\n<h3>5. Fontos Jogok Eml\u00e9keztet\u0151je<\/h3>\n<ul>\n<li><strong>Visszak\u00fcld\u00e9si Jog:<\/strong> \u00d6nnek <strong>30 nap<\/strong> \u00e1ll rendelkez\u00e9s\u00e9re (a t\u00f6rv\u00e9nyi 14 nap helyett \u00f6nk\u00e9ntesen kiterjesztve), hogy indokl\u00e1s n\u00e9lk\u00fcl visszak\u00fcldje a term\u00e9ket.<\/li>\n<li><strong>Garancia:<\/strong> Minden term\u00e9kre \u00e9rv\u00e9nyes a t\u00f6rv\u00e9nyi kell\u00e9kszavatoss\u00e1g.<\/li>\n<\/ul>\n<p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-54224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/pages\/54224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/comments?post=54224"}],"version-history":[{"count":1,"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/pages\/54224\/revisions"}],"predecessor-version":[{"id":120626,"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/pages\/54224\/revisions\/120626"}],"wp:attachment":[{"href":"https:\/\/www.antikvarius.ro\/hu\/wp-json\/wp\/v2\/media?parent=54224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}